Transcript

The Transcript View helps you review conversations in detail. You can use it to quickly find key moments, understand behaviors, and leave feedback directly in the transcript.

Use this feature when you want to:

• Review specific parts of a session

• Search for words or topics

• Give feedback in context

• Better understand speaker behavior

This makes it easier to focus on what matters without reviewing the entire recording.

How to Use the Transcript Tab

1. Open the Transcript View

• Go to the Transcript tab when viewing a session.

• You will see the conversation broken into talk turns, with each behaviors labeled by talk turn

2. Find Parts of the Transcript

• Search: Use the search box at the top to find specific words or topics quickly.

• Filter or Toggle: Click the gray shield icon to show only transcript sections that meet checklist criteria. This will only appear if a checklist is configured and if checklist items are met for a recording.

  • If the shield turns pink , you are now viewing only those checklist items.

  • Click the flag icon: If pink, you are viewing only action items. This will only appear if you have an action item in the session.

  • Use the speaker or behavior filters to limit the transcript to certain speakers or behaviors shown in the session.

3. Use Comments for Feedback

• To leave a comment on any talk turn, click the chat bubble icon next to the talk turn.

• Type and save your comment.

• Talk turns with comments display a chat bubble with ellipses. Click this to see all comments on that section.